Terms of Service

Last Updated: October 7, 2026

These Terms of Service ("Terms") govern access to and use of MediaReachAI ("Media Reach AI," "we," "our," or "us"), including its website, marketing dashboard, AI-generated content tools, scheduling tools, integrations, analytics features, and related services.

By accessing or using MediaReachAI, users agree to be bound by these Terms. If users do not agree to these Terms, they may not access or use the platform.

Eligibility

Users must be at least 18 years old and legally capable of entering into a binding agreement to use the platform.

Use of the Platform

MediaReachAI provides marketing assistance tools designed to help businesses organize, generate, schedule, and manage marketing-related activities.

Users are solely responsible for:

Users agree not to use MediaReachAI for unlawful, misleading, abusive, infringing, harmful, fraudulent, defamatory, or unauthorized purposes.

AI-Generated Content Disclaimer

MediaReachAI may generate captions, marketing ideas, review responses, ad recommendations, SEO suggestions, website recommendations, scheduling suggestions, and other automated outputs.

AI-generated content is provided for informational and assistance purposes only.

MediaReachAI does not guarantee:

Users acknowledge that all generated outputs require human review before use.

Users assume full responsibility for any content published, distributed, advertised, or otherwise used through or outside the platform.

Connected Third-Party Platforms

Users may connect third-party services including Meta, Facebook, Instagram, Google Business Profile, and related services.

Users acknowledge and agree that:

Users remain solely responsible for complying with all third-party platform rules, advertising policies, terms, and community guidelines.

Publishing To Connected Platforms

When publishing features are available, users may choose Publish Now or Schedule and Automatically Publish for supported connected platforms.

Publish Now requires the user to review the platform, selected Facebook Page or Instagram professional account, caption, media, and action before submitting the post.

Scheduled automatic publishing requires a selected date and time, selected platform, and explicit confirmation. A normal calendar item or reminder does not authorize MediaReachAI to publish content.

Users can cancel or disable automatic publishing before the scheduled time by editing or deleting the scheduled item in the dashboard. Users remain responsible for all published content and for complying with Facebook, Instagram, Meta, and applicable laws and policies.

Beta Features

Certain features may be labeled as beta, experimental, early access, or testing features.

Beta features may contain bugs, interruptions, errors, incomplete functionality, or changing outputs.

MediaReachAI reserves the right to modify, suspend, limit, or remove beta features at any time without notice or liability.

Accounts & Security

Users are responsible for maintaining the confidentiality and security of their login credentials and connected accounts.

Users are responsible for all activity occurring under their account.

MediaReachAI reserves the right to suspend, restrict, or terminate accounts at any time for suspected abuse, unauthorized activity, policy violations, security risks, payment disputes, or harmful conduct.

Intellectual Property

MediaReachAI, including its software, branding, dashboard structure, features, graphics, content, workflows, and technology, is protected by intellectual property laws.

Users may not copy, reverse engineer, distribute, resell, reproduce, scrape, exploit, or commercially misuse any portion of the platform without written permission.

Users retain ownership of original business information and content they submit to the platform.

Payments, Billing & Refunds

Eligible new accounts may receive a 14-day free trial after email verification. No card is required to begin, the trial does not automatically create a Stripe subscription, and no automatic charge occurs at expiration.

Product access locks at the exact expiration time unless the user actively chooses to subscribe and Stripe confirms entitlement server-side. The current advertised subscription is $85/month. Existing customer prices, discounts, billing dates, and subscription terms remain governed by their existing Stripe records.

Saved trial work remains eligible for restoration for 30 days after expiration. Destructive cleanup is disabled in the initial release; users may still request deletion through the privacy controls.

Paid subscriptions, billing cycles, pricing, feature access, limits, cancellation terms, and refund policies may be presented during checkout or account enrollment.

Unless otherwise stated:

Users are responsible for applicable taxes and payment obligations.

Availability & Service Interruptions

MediaReachAI does not guarantee uninterrupted, secure, error-free, or always-available service.

The platform may experience maintenance, outages, delays, API interruptions, software bugs, data delays, or technical failures.

MediaReachAI shall not be liable for damages resulting from downtime, interruptions, lost data, delayed scheduling, failed publishing, or unavailable integrations.

Disclaimer of Warranties

MediaReachAI is provided “as is” and “as available” without warranties of any kind, express or implied.

To the fullest extent permitted by law, MediaReachAI disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

Limitation of Liability

To the maximum extent permitted by law, MediaReachAI, Raffone Reach, its owners, employees, contractors, affiliates, licensors, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or business-related damages arising from:

Users agree that use of the platform is at their own risk.

Indemnification

Users agree to defend, indemnify, and hold harmless MediaReachAI, Raffone Reach, its owners, affiliates, employees, contractors, and service providers from any claims, damages, liabilities, costs, legal fees, or disputes arising from:

Termination

MediaReachAI reserves the right to suspend or terminate access to the platform at any time, with or without notice, for any reason including suspected abuse, policy violations, legal risk, or nonpayment.

Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Connecticut, without regard to conflict of law principles.

Dispute Resolution

Users agree that any disputes arising from use of MediaReachAI shall first be attempted to be resolved informally by contacting anthonyraffone@raffonereach.com.

To the fullest extent permitted by law, disputes that cannot be resolved informally may be resolved through binding arbitration rather than court litigation, except where prohibited by law.

Users waive participation in class-action lawsuits or class-wide arbitration.

Changes to These Terms

MediaReachAI reserves the right to modify these Terms at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

Contact

Questions regarding these Terms may be directed to:

Anthony Raffone
Raffone Reach
anthonyraffone@raffonereach.com