Privacy Policy

Last Updated: June 16, 2026

MediaReachAI ("Media Reach AI," "we," "our," or "us") provides AI-powered marketing tools, dashboards, recommendations, scheduling tools, content assistance, and related business services for small businesses.

By accessing or using MediaReachAI, users acknowledge and agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

• Name, email address, login credentials, and account information
• Business details including services, service areas, websites, branding information, and marketing preferences
• User-generated content such as captions, drafts, uploaded images, review responses, notes, scheduled posts, and saved marketing materials
• Usage activity including dashboard interactions, completed actions, scheduled tasks, connected platforms, and feature usage
• Technical information including browser type, IP address, device information, operating system, cookies, and analytics data
• Data made available through authorized third-party integrations including Meta, Facebook, Instagram, and Google Business Profile

How We Use Information

Collected information may be used to:

• Operate, maintain, secure, and improve the platform
• Generate AI-powered captions, recommendations, review responses, ad suggestions, and marketing insights
• Personalize dashboard recommendations and content suggestions
• Improve system performance, analytics, reliability, and product quality
• Detect fraud, abuse, unauthorized access, or violations of platform policies
• Provide customer support and account assistance
• Communicate platform updates, service notifications, and optional marketing communications

Third-Party Integrations

Users may choose to connect third-party services including Meta, Facebook, Instagram, or Google Business Profile.

When authorized by the user, MediaReachAI may access approved account information, analytics, pages, reviews, posts, engagement metrics, and related business data necessary to provide requested platform features.

MediaReachAI does not sell connected platform data and only uses authorized data to operate requested dashboard functionality, reporting, scheduling, recommendations, and related marketing tools.

Users may disconnect integrations at any time through platform settings or by contacting us.

Connected Platform Data

When a user connects Facebook, Instagram, or Google Business Profile, MediaReachAI may store connection status, selected Facebook Page ID/name, selected Instagram Business or Creator account ID/username, Google Business Profile account or location information, basic performance and insight data returned by those platforms, and access or refresh tokens needed to keep the user-requested connection active.

Connected platform data is accessed only after the authenticated user authorizes the connection through the applicable third-party platform. It is used to show platform connection status, display basic dashboard insights, improve recommendations, personalize content ideas, create user-facing AI marketing suggestions, and help users understand what to post or improve next.

Connected platform data is used only to provide and improve user-facing MediaReachAI features for the authenticated business account. We do not state that connected platform data is used to train general AI models, and we do not sell Facebook, Instagram, or Google Business data.

Access tokens, refresh tokens, app secrets, and private credentials are stored server-side when needed for a connection and are never displayed publicly.

Users may disconnect Facebook/Instagram or Google Business from the Connected Platforms section of the dashboard when available, or remove MediaReachAI access directly through their Facebook, Instagram, or Google account/app permissions settings. Users may also request connected platform data deletion by following our Platform Data Deletion Instructions.

AI-Generated Content

MediaReachAI uses artificial intelligence systems and third-party AI providers to generate marketing suggestions, captions, responses, recommendations, and related outputs.

AI-generated content is provided for informational and marketing assistance purposes only.

Users are solely responsible for reviewing, approving, editing, publishing, and ensuring the accuracy, legality, compliance, and appropriateness of all generated content before use.

MediaReachAI does not guarantee specific marketing results, lead generation outcomes, advertising performance, search rankings, engagement levels, revenue increases, or business success.

Data Storage & Security

We implement commercially reasonable safeguards designed to protect user information and platform security. However, no method of electronic transmission, storage, or internet-based service can be guaranteed to be fully secure or uninterrupted.

Users acknowledge and accept that they use the platform at their own risk.

Users are responsible for maintaining the confidentiality of their account credentials and connected platform access.

Data Retention

We may retain account information, dashboard activity, connected platform data, and generated content for operational, security, legal, backup, analytics, and product improvement purposes unless deletion is requested or required by law.

Cookies & Analytics

MediaReachAI may use cookies, analytics tools, session tracking, and similar technologies to improve platform functionality, understand user behavior, monitor performance, and enhance user experience.

Users may disable cookies through browser settings; however, some platform features may not function properly.

User Rights & Choices

Users may:

• Disconnect connected third-party accounts
• Delete saved dashboard content
• Request access to stored information
• Request deletion of account data
• Opt out of optional marketing communications

Requests may be submitted to anthonyraffone@raffonereach.com.

For connected Facebook, Instagram, or Google Business data deletion instructions, visit Platform Data Deletion Instructions.

Third-Party Services

MediaReachAI may contain integrations, APIs, links, or services operated by third parties. We are not responsible for the privacy practices, security, availability, policies, or content of third-party services or platforms.

Use of third-party services is subject to their respective terms and privacy policies.

Limitation of Liability

To the maximum extent permitted by law, MediaReachAI, Raffone Reach, its owners, affiliates, contractors, employees, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or business-related damages arising from:

• Use of or inability to use the platform
• AI-generated recommendations or outputs
• Marketing decisions made by users
• Platform interruptions, outages, delays, or technical issues
• Errors, inaccuracies, or omissions in generated content
• Unauthorized access to user data
• Third-party integrations or platform changes
• Loss of business, profits, leads, revenue, or data

Users acknowledge that all marketing actions, publishing decisions, advertising decisions, and business decisions remain solely their responsibility.

No Professional Advice

MediaReachAI does not provide legal, financial, accounting, advertising, tax, or professional business advice.

Any recommendations, generated content, insights, or suggestions provided through the platform are informational only and should not be relied upon as professional advice.

Children's Privacy

MediaReachAI is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact Information

Questions, requests, or privacy concerns may be directed to:

Anthony Raffone
Raffone Reach
anthonyraffone@raffonereach.com

Terms of Service  |  Platform Data Deletion