Platform Data Deletion Instructions
Last Updated: October 7, 2026
These instructions explain how users can disconnect Facebook, Instagram, and Google Business Profile integrations from MediaReachAI and request deletion of connected platform data.
Connected Platform Data We May Store
When a user authorizes a connected platform, MediaReachAI may store limited data needed to provide the requested dashboard features, including:
- Facebook Page connection status
- Facebook Page ID and Page name
- Instagram Business or Creator account ID and username when connected
- Google Business Profile account and location information when connected
- Basic performance or insight data returned by connected platforms
- Reviews or business profile data if Google Business access is enabled
- Access tokens or refresh tokens encrypted on the server when needed for the connection
How Connected Data Is Used
Connected platform data is used to show platform connection status, display basic dashboard insights, improve recommendations, personalize content ideas, create user-facing AI marketing suggestions, and help users understand what to post or improve next.
Connected platform data is used only to provide and improve user-facing MediaReachAI features for the authenticated business account.
Data Is Not Sold
MediaReachAI does not sell Facebook, Instagram, or Google Business data.
AI And Privacy
Connected platform data may be processed only to provide user-facing MediaReachAI dashboard features and recommendations for the authenticated business account.
MediaReachAI does not use Google, Facebook, or Instagram user data to train or improve generalized artificial-intelligence or machine-learning models. Connected platform data is used only to provide and improve user-facing features for the authenticated business account.
MediaReachAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How To Disconnect Platforms
Users can disconnect connected platforms by logging into MediaReachAI, opening the dashboard, going to Connected Platforms, and clicking Disconnect for Facebook/Instagram or Google Business when available.
Disconnecting stops future syncs from that platform and deletes saved OAuth credentials, selected account/location information, platform metric snapshots, sync diagnostics, and background jobs specifically associated with that platform connection. Users can also remove MediaReachAI access directly from their Facebook, Instagram, or Google account/app permissions settings.
Google Business Profile API-derived account, location, metric, local-post, and diagnostic content is not retained beyond 30 calendar days unless refreshed through the user-requested connection.
How To Request Deletion
Trial expiration locks product tools but does not remove access to applicable privacy and deletion requests. Trial work is retained for restoration during the stated retention period. Destructive trial cleanup is disabled in this initial release, so submit a deletion request if you want account data reviewed for removal.
Users can request account deletion or connected platform data deletion by emailing the official privacy/support email: anthonyraffone@raffonereach.com.
Please include:
- Account email
- Business name
- Platform to delete or disconnect
- Whether the request is for connected platform data deletion only or full MediaReachAI account deletion
If a separate privacy/support inbox is not yet configured, requests may also be sent to anthonyraffone@raffonereach.com.
Response Timeframe
We aim to respond to deletion and privacy requests within 30 days unless a shorter period is required by applicable law.
Tokens And Security
Access tokens and refresh tokens are encrypted server-side when stored. App secrets and private credentials are never displayed publicly.
Privacy Policy
For more information about how MediaReachAI collects, uses, stores, and protects information, please review our Privacy Policy.